Public File - South Wales

CAPITAL RADIO

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK’s radio regulator. This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

News

Capital FM broadcasts news bulletins hourly between 0500 & 1800 on weekdays and between 0600 & 1200 on weekends. These bulletins contain a mix of local, national and world news, alongside sport, weather and entertainment news.


Click here for current news featured on Capital FM

News team 

Head of Global’s Newsroom: Tim John

Regional News Editor: Mike Hughes

Email: news.wales@capitalfm.com

Telephone (Global Switchboard): 020 7766 6000

The Programme Schedule
The Capital FM programme schedule can be found here.

Automated Programming:
No programming is automated on Capital Monday to Friday, occasionally other automated output is broadcast on Capital FM for operational reasons.

Amount of local programming each day produced by station:
Capital South Wales' programming is locally produced and presented for 3 hours each weekday.

Ofcom Localness Guidelines and how to complain
Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here.

In addition all local radio stations have written ‘formats’ that they must follow at all times. You can read ours here

If you have a complaint to make about this station, in the first instance you should contact the Programme Controller at the address below.  If you are unhappy with the response you have received, you can complain directly to the regulator, Ofcom. Their website has full details about how to do this: www.ofcom.org.uk/complain/

Station Contact Details
Station Director: Kristy John
Content Director: Matt Lissack

Station Contact no. 02920 949494

and our address is:
Capital FM, Red Dragon Centre, Hemingway Road, Cardiff, CF10 4DJ


Events / charities support or coverage

Capital FM supports Global's Make Some Noise, an appeal operated by Global Charities is a registered charity in England & Wales (1091657) & Scotland (SC041475).

All information can be found here.


Recent Programme Highlights
You can hear Capital Breakfast with Jordan North every weekday morning between 6am and 10am. Josh and Kally are on-air between 4pm and 7pm every weekday afternoon.

Welsh language
Although we do not broadcast Welsh-speaking programmes, some of our commercials are broadcast in Welsh and we occasionally produce Welsh speaking content for our web site.

Capital FM Playlist is available here

Comment or complain about the station

If you would like to comment or make a complaint about Capital, please email customer.support@global.com, or call 0333 200 2000 (Monday to Friday 8am to 7pm) providing details of your comment or complaint, and our programming team will help with your enquiry.

If you are unhappy with the response you receive, you can complain directly to the regulator, Ofcom https://www.ofcom.org.uk/complaints

Capital may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:

03333 212196

Alternatively, you can write to us.  Please send your query to: Premium Rate Manager, Global, 30 Leicester Square, London, WC2H 7LA.

Global, the parent company of Capital TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.