Social Responsibility Policy
Fair And Open Draws Policy
Draws are conducted using an electronic random number generator.
Complaints Procedure
Your views are very important to us and we take any feedback we receive very seriously. If you are unhappy with any aspect relating to the operation of this raffle, we would like to hear about it. We appreciate the opportunity your comments give us to learn and improve.
Our Definition Of A Complaint
We define a complaint as an expression of dissatisfaction with this raffle, including the services we provide and/or the behaviour of any member of staff.
Our Commitment To You
- We will, at all times, treat your complaints seriously.
- We will treat you with courtesy and fairness in all of your dealings with us.
- We will treat your complaints with sensitivity, discretion and understanding.
How To Complain
You can contact the complaints co-ordinator by emailing john.stratton@thisisglobal.com
Our complaints co-ordinator will respond via email within 14 days of receiving the complaint. We will tell the complainant of the outcome of our investigation within 30 days of receiving the complaint.
What If The Complaint Is Not Resolved?
What if the complaint is not resolved? If you are dissatisfied with the response to your complaint then please re-address your complaint to the Director of Global Charities who will ensure that it is passed to The Independent Betting Adjudication Service (IBAS) who will provide a final decision on the complaint.
Please send this complaint to; Director, Global Charities, 30 Leicester Square, London, WC2H 7LA.
The Independent Betting Adjudication Service (IBAS) will investigate the complaint and try to resolve it with all parties concerned within 30 days. If the complainant still isn’t happy, they can ask the IBAS Board to adjudicate.
Protecting Children And Vulnerable People
The following procedures are designed to exclude underage players (those under 18 years old) from participating in raffles promoted by Global Charities:
All entry information (including all marketing on Capital FM and at capitalfm.com) states the minimum age for play and the fact that underage players automatically forfeit the right to any prize. An underage player will have any monies paid in relation to the lottery or raffle returned to them.
Responsible Gambling / Problem Gambling Procedure
Whilst this raffle promoted by Global Charities does not have a financial prize on offer, it is still a form of gambling. The following procedures are designed to encourage people to gamble responsibly and seek help should gambling become a problem:
- We include the GamCare website address on the website.
- We help people to recognise the signs of problem gambling and include GamCare’s contact details.
Problem Gambling
Gambling in moderation is okay, but problem gambling can take over your life. Remembering the following will help to keep gambling in check.
- You’re buying for fun and helping a charity
- Set strict limits on how much time and money you’re going to spend, and only gamble what you can afford to lose
- Don’t gamble to escape from stress or boredom and keep up other interests and hobbies.
If you are concerned about your own gambling, or that of a friend or relative, then the following questions may offer you some help and guidance.
- Have others ever criticised your gambling?
- Have you ever lied to cover up the amount of time or money you have spent gambling?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you gamble alone for long periods?
- Do you stay away from work or college to gamble?
- Do you gamble to escape an unhappy life?
- Are you reluctant to spend 'gambling money' on anything else?
- Have you lost interest in your family, friends or pastimes due to gambling?
- When gambling and you run out of money, do you feel lost and in despair, and the need to gamble again to try to win back your losses as soon as possible?
- Do you gamble until your last penny is gone?
- Have you lied, stolen or borrowed just to get stake money or to pay gambling debts?
- Do you feel depressed or even suicidal because of your gambling?
If you are answering ‘yes’ to many of these questions, then you probably have a gambling problem. Call the GamCare helpline on 0845 6000 133 for friendly and helpful advice from trained counsellors. The helpline is open 8am to 2am, 7 days a week. Sometimes, talking about your problem can be a relief and the first step towards dealing with your problem. Visit www.gamcare.org.uk for more information and advice.
Remote Gambling
Remote gambling includes gambling online, by interactive television or by mobile phone.
The advice below is designed to help anyone gambling remotely:
- Keep track of the time that you spend playing.
- Keep track of the amount you spend playing – remind yourself that it is real money!
